WITTCO

Privacy Policy

Last updated: March 11, 2026

1. Introduction

WITTCO LLC (“WITTCO,” “we,” “us,” or “our”) is a managed IT services provider headquartered in Lacombe, Louisiana. We are committed to protecting the privacy of our website visitors, customers, and users of our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.getwittco.com (the “Site”), use our services, or communicate with us, including via SMS/text messaging. By using the Site or our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

  • Contact form submissions: Name, email address, phone number, inquiry type, and message content when you submit our contact form.
  • Phone and email communications: Information you share when you call, email, or otherwise communicate with us.
  • SMS/text messaging opt-in: Your phone number and consent when you opt in to receive text messages from us.
  • Service agreements: Business and billing information provided when you engage our managed IT services.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect:

  • Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage data: Pages visited, time spent on pages, referring URLs, and navigation patterns via Google Analytics 4.
  • Security data: Cloudflare collects connection metadata (IP address, request headers) to provide DDoS protection, CDN services, and bot detection via Cloudflare Turnstile.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Deliver, maintain, and improve our IT services
  • Send service-related communications, including appointment reminders, system alerts, and project updates via email or SMS/text message
  • Process and fulfill service agreements
  • Protect the security of our Site and prevent fraud or abuse
  • Analyze Site usage to improve user experience and content
  • Comply with legal obligations

4. SMS/Text Messaging Program

WITTCO offers an SMS/text messaging program to provide service notifications, appointment reminders, system alerts, and important updates related to your IT services.

4.1 Program Name & Description

WITTCO Service Notifications — By opting in, you will receive text messages from WITTCO related to your IT services, including service appointment confirmations, system status alerts, project updates, and support communications.

4.2 Consent & Opt-In

By providing your phone number and opting in to receive text messages from WITTCO (whether through our website, a written form, or verbally), you expressly consent to receive recurring automated text messages from WITTCO at the phone number you provided. Consent is not a condition of purchasing any goods or services from WITTCO.

4.3 Message Frequency

Message frequency varies based on your service activity. You may receive messages related to scheduled appointments, service tickets, system alerts, or billing reminders. Typically, you can expect to receive no more than 10 messages per month, though frequency may increase during active service engagements.

4.4 Message and Data Rates

Message and data rates may apply. Your carrier’s standard messaging and data rates will apply to any messages you send or receive. WITTCO is not responsible for any charges imposed by your wireless carrier.

4.5 Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe. Opting out of text messages does not affect your ability to receive services from WITTCO.

4.6 Help

For help or questions about our text messaging program, reply HELP to any message you receive from us. You may also contact us at (985) 370-9488 or support@getwittco.com.

4.7 Supported Carriers

Our SMS program is supported on major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and most other national and regional carriers. Carriers are not liable for delayed or undelivered messages.

4.8 SMS Data Privacy

We will not sell, rent, or share your phone number or any information collected through our SMS program with third parties for their marketing purposes. Your phone number is used solely to deliver the messages you have consented to receive and to administer the SMS program. We may share your phone number with our messaging service provider (e.g., Twilio) solely for the purpose of delivering messages on our behalf.

4.9 Mobile Terms of Service

By opting in to our SMS program, you also agree to our Mobile Terms of Service, which govern your use of the text messaging program.

5. Cookies & Tracking Technologies

Our Site uses the following cookies and tracking technologies:

  • Google Analytics 4: We use Google Analytics to understand how visitors interact with our Site. Google Analytics uses cookies to collect anonymized usage data including pages visited, session duration, and traffic sources. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
  • Cloudflare: Our Site is served through Cloudflare’s CDN, which may set cookies for security purposes (DDoS protection, bot mitigation) and anonymous performance analytics via Cloudflare Web Analytics.
  • Cloudflare Turnstile: We use Cloudflare Turnstile on our contact form to verify that submissions are made by real visitors, not bots. Turnstile may collect limited device and interaction data to make this determination.

We do not use cookies for advertising or retargeting purposes.

6. Third-Party Services

We use the following third-party services that may process your data:

We do not sell your personal information to any third party. Third-party services process data only as necessary to perform services on our behalf and are bound by their own privacy policies.

7. Who We Share Your Data With

We may share your personal information in the following limited circumstances:

  • Service providers: Third-party vendors who perform services on our behalf (email delivery, SMS messaging, analytics) as described in Section 6.
  • Legal requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case your information may be transferred as part of the transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

8. How Long We Retain Your Data

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

  • Contact form submissions: Retained for up to 2 years or until the inquiry is resolved, whichever is longer.
  • Service records: Retained for the duration of our business relationship and for up to 5 years afterward for legal and accounting purposes.
  • SMS opt-in records: Retained for as long as you remain opted in, plus a reasonable period afterward to demonstrate compliance.
  • Analytics data: Retained per the policies of Google Analytics and Cloudflare (typically 14–26 months).

9. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted to and from our Site
  • Cloudflare DDoS protection and Web Application Firewall (WAF)
  • HSTS (HTTP Strict Transport Security) enforcement
  • Content Security Policy (CSP) headers to prevent cross-site scripting
  • Bot protection via Cloudflare Turnstile on all public forms
  • Access controls and authentication for administrative systems

While we take reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct inaccurate or incomplete personal information.
  • Deletion: Request that we delete your personal information, subject to legal retention requirements.
  • Opt-out of SMS: Reply STOP to any text message or contact us directly.
  • Opt-out of analytics: Use the Google Analytics Opt-out Browser Add-on or browser privacy settings to limit tracking.

To exercise any of these rights, contact us at support@getwittco.com or (985) 370-9488. We will respond to your request within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at support@getwittco.com.

11. Children’s Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at support@getwittco.com.

12. Embedded Content

Pages on this Site may include embedded content (such as YouTube videos). Embedded content from other websites behaves in the same way as if you had visited that website directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content. We use YouTube’s privacy-enhanced mode (youtube-nocookie.com) to minimize tracking from video embeds.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us:

WITTCO LLC

Lacombe, LA 70445

Phone: (985) 370-9488

Email: support@getwittco.com

Website: www.getwittco.com

For SMS-related inquiries, you may also reply HELP to any text message received from WITTCO, or reply STOP to opt out at any time.

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